Shipping Information

AUSTRALIAN DOMESTIC SHIPPING

All of our order are shipped via Australia Post on a daily basis. Our order are picked up at 3PM each day so your order your either be shipped same day or the next business day depending on what time you order.

Shipping delivery times are as follows:
Parcel Post: 5-6 business days
Express Post: 2-4 business days
Please note that these times are only an estimate. Because we're located in Coffs Harbour, it may take an extra day as Australia Post generally quotes delivery times from Sydney and it make take a day for your parcel to arrive in Sydney. 

INTERNATIONAL SHIPPING
We use Australia Post for our shipping but for international order they outsource the shipping through EMS. Orders are packaged, and picked up each business day at 3PM local time. 

International shipping times are as follows:
Economy Air: 10-20 business days
Standard: 7-10 business days
Express: 4-7 business days
Please note that these times are only an estimate. Because we're located in Coffs Harbour, it may take an extra day as Australia Post generally quotes delivery times from Sydney and it make take a day for your parcel to arrive in Sydney. 

Because customs policies vary from country to country, international orders may be subject to local customs charges. We cannot mark international orders as a gift as a way of bypassing or reducing customs fees. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about your country's custom policies, please contact your local customs office.

Please be aware, import duties and other taxes may apply. You are wholly responsible and liable for these charges and will be notified by customs officer if charges are applicable to your order.

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Client service

Have a question?
You may contact us!

OUR CONTACTS:
+123 (45) 678-91-23
Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm
27 Oak Street, Tenafly, US, 07670
Delivery:

Free delivery all orders of $120 or more of eligible items across any product category qualify

PAYMENTS:

Credit Card: Visa, MasterCard, Maestro, American Express

RETUN POLICY:

You can return any item purchased within 16 days of the delivery date

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