FAQ

About Us

How long have you been in business?

Where is the business located?

Shipping

Where are your products shipped from?

Where do you ship to? And how long does it take you to process an order before it is dispatched?

How do you price your postage?

What if my product is damaged in transit?

How long will it take to receive my order?

Discount Usage

Can any discounts be used with my Subscribe & Save order(s)?

How about rewards that I have earned - can I use those discounts with my Subscribe & Save order(s)?

Returns & Refunds

Do you accept returns/exchanges?

Subscribe & Save

How to fix my account sign-in issues

Weight Control: What's happening now that it's discontinued?

Monthly Giveaway

Do the reviews have to be positive?

How many times can I enter the draw?

When will the prizes be drawn?

How will I find out if I’ve won?

How do I receive my prize?

Can I share my love of your products more?