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Frequently Asked Questions (FAQs) | Solution For All Queries

Help Center

Q: How long have you been in business?

Drew Baird Fitness was created in 2015, but 3 years ago we switched to focus solely on PCOS - becoming Healthy PCOS. Ever since, we've impacted the lives of thousands of women suffering from the condition.

Q: Where is the business located?

We are based on the Mid-North Coast of NSW in a city called Coffs Harbour. This is around 5 hours north of Syndney.

Q: Where are your products shipped from?

Our office is located in Coffs Harbour, which is located on the Mid-North Coast of NSW around 5 hours north of Sydney.

Q: Where do you ship to? And how long does it take you to process an order before it is dispatched?

We ship absolutely anywhere in the world; all continents and countries. It doesn't matter where you are in the world. Usually, orders are processed and dispatched the day after you purchase.

Q: How do you price your postage?

As we need to use an external company to ship our products, our pricing is subject to the pricing on Australia Post. You can always find the shipping price at the checkout on your order before actually making the purchase.

Q: What if my product is damaged in transit?

If you ever receive a product that has been damaged, just send us an email at info@drewbairdfitness.com and we will replace the order immediately for you. It's our job to ensure the goods you pay for arrive in perfect condition.

Q: How long will it take to receive my order?

Depending on whether you're in Australia or international and which shipping method you selected;Australian domestic: Parcel Post: 3-5 business days.Express Post: 2-4 business days.International Orders:Economy Air: 10-20 business days.Standard: 7-10 business days.Express: 4-7 business days.

Q: Do you accept returns/exchanges?

If there's any damage to your product, we will 100% replace it in full. For more information on returns and exchanges, please see our returns policy.

Q: HELP! Why is my wee yellow after drinking Balance?

Please don't worry. Some of the raw ingredients in Balance are yellow (Vitamin B2, coenzyme Q10, Alpha lipoic acid), this can make your urine turn yellow after drinking Balance. You're not dying, lol.

FAQ

About Us

How long have you been in business?

Where is the business located?

Shipping

Where are your products shipped from?

Where do you ship to? And how long does it take you to process an order before it is dispatched?

How do you price your postage?

What if my product is damaged in transit?

How long will it take to receive my order?

Returns & Refunds

Do you accept returns/exchanges?

Product

HELP! Why is my wee yellow after drinking Balance?

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Client service

Have a question?
You may contact us!

OUR CONTACTS:

+123 (45) 678-91-23

Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm

info@healthypcos.com

27 Oak Street, Tenafly, US, 07670

Delivery:

Free delivery all orders of $120 or more of eligible items across any product category qualify

PAYMENTS:

Credit Card: Visa, MasterCard, Maestro, American Express

RETUN POLICY:

You can return any item purchased within 16 days of the delivery date

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